Return & Refund Policy

1. 30-Day Money-Back Guarantee

If you are not happy with your order, you may return it within 30 days of the delivery date for a full refund of the item price.

Summary: contact us first → we send return instructions → ship the item back (return shipping paid by the customer) → refund issued to your original payment method once the return is received and inspected.

2. Return Eligibility

To qualify for a refund, returned items must:

• Be requested within 30 days of the delivery date shown by the carrier;
• Be returned clean and in good condition — free of stains, odors, pet hair, makeup, damage or alterations;
• Include every piece that was purchased (for example, both the zip-up and the flare pants of a Matching Set);
• Be sent to the return address provided by our support team. Items sent to any other address cannot be processed.

Items that do not meet these conditions may be refused or refunded in part.

3. How to Start a Return

Email support@dolldistrict.shop or message us through the store support chat with your order number, the item(s) you wish to return and the reason. We will reply with return instructions and the return address. Please do not send items back without contacting us first.

4. Return Shipping Costs

Shipping is free when you order. Return shipping is paid by the customer, except where the item is defective or we sent the wrong item (see Section 6). We recommend using a trackable shipping service; we are not responsible for returns lost in transit.

5. Refunds

Once your return is received and inspected, we will notify you by email and issue the refund to your original payment method. Refunds cover the price paid for the returned item(s). Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

6. Defective, Damaged or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong color or size, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, and you will not pay any return shipping.

7. Exchanges

Because each piece is made to order, we do not offer direct exchanges. To change a size or color, return the original item under this policy and place a new order.

8. Order Cancellations

Production begins shortly after an order is placed. You may request a cancellation by contacting us as soon as possible; if the order has not yet entered production, we will cancel it and refund you in full. Once production has started, the order cannot be cancelled, but it remains covered by the 30-Day Money-Back Guarantee after delivery.

9. Payment Disputes

If there is a problem with your order, please contact us before opening a dispute or chargeback with your bank. Most issues are resolved quickly through support.

10. Contact

Questions about this policy? Contact us at support@dolldistrict.shop or message us through the support chat on our store. We aim to reply within 1–2 business days.